Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jones.andre@myyahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jones.andre@myyahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jones.andre@myyahoo.com.
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items The following items are final sale and cannot be returned:
- Opened grooming tools or pet hygiene products
- Items marked as final sale at the time of purchase
How to Initiate a Return Email us at [your email address] with your order number and reason for return. We'll respond within 1-2 business days with instructions.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method. Original shipping fees are non-refundable.
Refunds Once we receive and inspect your return, we'll notify you by email. Approved refunds will be processed to your original payment method within 5-7 business days. Please allow additional time for your bank to post the credit.
Exchanges If you received a damaged or defective item, contact us at [your email address] within 7 days of delivery and we'll make it right.
Contact Us [Your business name] | [Your email] | [Your phone number]
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